Privacy policy.

1. Introduction
Delaybox Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and share your personal data when you use our booking platform. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller
Delaybox Limited is the data controller responsible for your personal data.

3. Information We Collect
We may collect and process the following categories of personal data:

  • Identity Data: Name, username, or similar identifiers.
  • Contact Data: Email address, telephone numbers, billing address.
  • Transaction Data: Details of bookings, payments, and order history.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our website and services.
  • Cookie Data: Details collected via cookies and similar technologies (see Section 11 below).

4. How We Use Your Personal Data
We use your personal data for the following purposes:

  • To provide and manage our services, including processing bookings and payments.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • To administer and protect our business and website, including troubleshooting, data analysis, and system testing.
  • To deliver relevant website content and advertisements to you and measure the effectiveness of that advertising.
  • To improve your browsing experience through the use of cookies.

5. Legal Basis for Processing
We process your personal data based on the following legal grounds:

  • Performance of a contract – to fulfil your orders and bookings.
  • Legal obligation – to comply with our legal responsibilities.
  • Legitimate interests – to operate our business effectively and improve our services.
  • Consent – where required, particularly with cookies and marketing.

6. Sharing Your Personal Data
We do not sell your personal data. However, to provide our services effectively, we may share your data with:

  • Trusted Service Providers – for activities such as payment processing, booking management, ID verification, and shipping. These providers are only given access to data required to perform their tasks and are contractually bound to protect your information.
  • Professional Advisors – including legal, banking, insurance, and accounting providers.
  • Regulatory Authorities – where required by law.

7. International Transfers
Some of our service providers operate outside the UK. If we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your rights.

8. Data Security
We implement security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access is limited to those who have a business need to know.

9. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting obligations.

10. Your Rights Under the UK GDPR
You have the following rights:

  • Access – request access to your data.
  • Rectification – request correction of inaccurate or incomplete data.
  • Erasure – request deletion of your data when no longer needed.
  • Restriction – request we suspend use of your data.
  • Portability – request transfer of your data to another service.
  • Objection – object to processing based on legitimate interests.
  • Withdraw Consent – withdraw any consent at any time.
  • Complaint – lodge a complaint with the ICO if you believe your rights have been violated.

To exercise these rights, please contact us at:

Delaybox Limited
info@delaybox.co.uk
3rd Floor, 86-90 Paul Street
London, United Kingdom, EC2A 4NE

11. Cookies
We use cookies and similar technologies to:

  • Enable essential site functions such as secure login and navigation
  • Understand how users interact with our website
  • Improve performance and personalise your experience
  • Help with analytics and marketing

You can set your browser to refuse or alert you about cookies, but some parts of the site may not function properly without them. By using our site, you consent to our use of cookies in accordance with this policy.

12. Third-Party Links
Our website may contain links to third-party websites. Clicking on those links may allow those sites to collect or share data about you. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy
We regularly review our Privacy & Cookie Policy. Updates will be posted on this page, and we may notify you directly if the changes are significant.

14. Contact Us
For questions or concerns about this policy or your data:

Delaybox Limited
info@delaybox.co.uk
3rd Floor, 86-90 Paul Street
London, United Kingdom, EC2A 4NE